Category: category-/Computers & Electronics/Software/Business & Productivity Software

How businesses are harnessing CPaaS and intelligent digital messaging to improve customer experience

GUEST: With the growth of online commerce and transformation of digital channels, like Google, Instagram and TikTok, into digital marketplaces, 60% of global organizations have turned to communications platform-as-a-service (CPaaS) solutions to…

Tray.io launches Merlin AI to automate complex workflows without LLM training

The company claims that the Tray platform is the first iPaaS solution to provide generative AI capabilities accessible to all users.

Salesforce and Accenture partner to create acceleration hub for generative AI

Acceleration hub from Salesforce and Accenture will use the companies' AI and connected customer skills to help clients harness generative AI.

Lack of AI and automation adoption hinders employee productivity: Slack report

A new Slack report finds companies that have embraced AI are 90% more likely to report increased productivity levels than those that have not.

Salesforce launches SlackGPT, embracing generative AI for enterprise workflows

Salesforce today announced SlackGPT, a new generative AI-powered experience planned for the Slack app, to be released soon.

What’s inside Box? More generative AI

Box expands its enterprise content cloud with Box AI, generative AI that more intuitively understands and creates new enterprise content.

Moveworks debuts Creator Studio to build AI-driven employee copilots

Enterprise chatbot developer Moveworks today launched Creator Studio, a no-code platform to build custom conversational AI interfaces.

Salesforce unveils new field service innovations powered by Data Cloud and Einstein GPT

Salesforce today unveiled its new Field Service innovations using AI to revolutionize field service across industries.

Pathlight debuts ‘AI manager’ for enterprise teams

Pathlight today announced a generative AI manager to provide customer-facing teams with automated feedback and coaching.

Salesforce ties Einstein GPT and data cloud to Flow — here’s how it will help

Salesforce today announced the plan to integrate Einstein GPT and data cloud with its workflow automation tooling Flow.