Tag: Customer support

A new study from Intercom shows the stakes are high for customer support and overall customer experience (CX) this holiday season

The Australian crypto exchange said while it had no exposure to FTX, it was "not immune" to its fallout.

The Central Bank of Argentina has issued a new set of rules for operators of digital wallets in the country. Customers of companies like Uala, a wallet popular in Argentina,…

Customer retention begins at onboarding, so use these metrics to help you track the success of your customer onboarding processes.

A new study by Replicant shows 95% of contact centers have already adopted, are implementing, or plan to use automation within the next year.

AI-powered Freshchat is a tool that helps customer-support (CX) employees expedite calls and includes a unified customer record bank.

Elevate your enterprise data technology and strategy at Transform 2021. Conversational AI startup Cognigy today announced that it closed a $44 million series B funding round led by Insight Partners,…