AI
AI, ML and Deep Learning
American Express
amex
Anthropic
Anthropic Claude
artificial intelligence
Automation
business
category-/Business & Industrial/Business Services
category-/Computers & Electronics/Enterprise Technology
ChatGPT
data infrastructure
Enterprise analytics
Fintech
Generative AI
Google Bard
large language models
LLMs
OpenAI
AmEx is experimenting cautiously with generative AI for fintech
AmEx Digital Labs is currently exploring ways LLMs could be used “behind the scenes” to analyze the feedback and inquiries customers provide.