As your first level of customer engagement and support, AI chatbots provide an opportunity for responsiveness and efficient problem-solving.
Aisera uses unsupervised natural language understanding (NLU), AI, and automation solutions to create improvements for both employee and consumer experience.
There are some exciting developments happening in the AI voice recognition space right now. Here's what this means for language-learners.
AI-powered Freshchat is a tool that helps customer-support (CX) employees expedite calls and includes a unified customer record bank.
The Women in Data & AI Breakfast Panel, sponsored by Capital One, kicked off VB Transform 2022 with a look at allyship, data bias, and more.
Forrester predicts that companies will continue to leverage and accelerate AI programs, particularly when it comes to agent-facing use cases. As they do so, they must also address agent burnout,…
To create positive customer experiences, decision-makers must use CX technology to solve issues as efficiently as possible.
As inflation continues to rise, contact centers have become more important than ever for brands to nurture customer satisfaction.