Tag: CX

Transforming data it into flawless product information fosters improved customer experience (CX) and persuasive selling. Here's how to do it.

Unbabel has partnered with Ada to provide multilingual assistance to live customer service agents and language capabilities to Ada chatbots.

Brands invest heavily in content. Knowledge graphs make this actionable, improving resources and providing deeper insights.

Customer experience vendor Zendesk is making good use of AI technology it gained via the acquisition of Cleverly AI in 2021.

In the cookieless era of Web3, CDPs and zero-party data will ensure proper consumer consent and enable more intelligent campaign targeting.

Gartner predicts that digital twins of a customer (DToC) could transform the way enterprises deliver experiences.

Brands must augment and focus their CX efforts via hyper-personalization to build value, trust and loyalty for today's consumer.

Change data capture technology (CDC) is pivotal to realizing the modern data stack and opening the door to digital transformation.

Pushing boundaries, using AI and letting go of legacy systems can have a significant impact on customer and employee experience.

Mining terabytes of CRM data empowers sales and marketing teams and enables enhanced, personalized customer experiences.