Category: customer service

National Eating Disorder Association (NEDA) planned to discontinue its "helpline" for those seeking assistance with eating disorders and replace it with a chatbot.

AI is transforming e-commerce customer service through chatbots, personalized recommendations, voice assistants, fraud detection and image recognition.

chatbots can offer a convenient and accessible way for individuals to manage their personal finances, fraud prevention and more.

California-based Aisera today extended its partnership with Microsoft to deliver an AI copilot for improving enterprise service.

Why customer service must go beyond speech-to-text analysis, with technologies & people strategies to understand tone of voice.

AI can be a forecaster, personalizer, search engine, quality control ensurer, and provider of real-time insights in ways humans can't.

AI impacts everyday life: personal assistants, social media, healthcare, autonomous vehicles, smart homes and more!

Forethought has launched SupportGPT, a generative AI platform that automates workflows for customer service teams.

Soci has raised $120 million to power its AI tools to help brands ensure consistent localized digital marketing efforts.

Global crypto exchange Binance is now hiring IT specialists and customer service representatives for its operations in Romania. The leading coin trading platform is also engaged in a number of…