Category: customer service

AI, automation to take center stage as IT demands surge: Salesforce survey

Salesforce's latest State of IT survey highlights the role of AI and automation at a time when IT demands continue to surge.

McKinsey report finds generative AI could add up to $4.4 trillion a year to the global economy

The $2.6 trillion to $4.4 trillion figure marks a huge increase over McKinsey's previous estimates of the generative AI field's impact.

Eating disorder response chatbot taken offline following accusations of harm

National Eating Disorder Association (NEDA) planned to discontinue its "helpline" for those seeking assistance with eating disorders and replace it with a chatbot.

Aisera embraces Microsoft AI copilot for advanced enterprise service experience

California-based Aisera today extended its partnership with Microsoft to deliver an AI copilot for improving enterprise service.