Category: Customer support

McKinsey report finds generative AI could add up to $4.4 trillion a year to the global economy

The $2.6 trillion to $4.4 trillion figure marks a huge increase over McKinsey's previous estimates of the generative AI field's impact.

Eating disorder response chatbot taken offline following accusations of harm

National Eating Disorder Association (NEDA) planned to discontinue its "helpline" for those seeking assistance with eating disorders and replace it with a chatbot.