WaFd, formerly known as Washington Federal, is now using the Amazon Lex conversational AI technology to revolutionize its phone banking.
As voice AI advances, voice assistants are becoming a necessity for businesses in many sectors for engaging with customers.
Unbabel has partnered with Ada to provide multilingual assistance to live customer service agents and language capabilities to Ada chatbots.
Salesforce’s AI research is heavily focused on generative AI techniques to provide a fully conversational workflow.
Forrester’s recently-released AI predictions highlight how adoption has evolved from an emerging trend to a priority for the enterprise.
Nvidia and Mozilla Common Voice have partnered to develop speech AI models that work universally for every language speaker worldwide.
Why brands should consider striving for an AI virtual assistant that's more than human rather than humanlike.
Like electricity, there will likely be a day when we can’t imagine life without AI. There’s a lot of work to do to put the pieces into place.
AI text generation will become mainstream in marketing in the coming years, but human subject matter experts will remain crucial.