Category: conversational AI

How WaFd embraced Amazon Lex’s conversational AI to improve and speed up telephone banking

WaFd, formerly known as Washington Federal, is now using the Amazon Lex conversational AI technology to revolutionize its phone banking.

Unbabel provides real-time, AI-driven multilingual support for live customer service agents

Unbabel has partnered with Ada to provide multilingual assistance to live customer service agents and language capabilities to Ada chatbots.