Category: customer experience

Simplr unveils Cognitive Paths to enable safe use of ChatGPT for customer service

The solution reduces the overall volume of information available to the LLM-powered chatbot and eliminates the chance of hallucination.

Zendesk AI: Leveling up with generative AI for a more intuitive and intelligent CX platform

Zendesk announced new AI capabilities including advanced CX bots, AI-powered assistance for human CX agents and intelligent triage.

Cisco updates Webex, aims to enhance hybrid work experiences with AI

To support organizations in this era of hybrid work, Cisco introduces several new AI-based features across its Webex suite.

UAE Launches ‘Financial Infrastructure Transformation’ Program; CBDC Among 9 Key Objectives

On Feb. 12, 2023, the Central Bank of the United Arab Emirates (CBUAE) announced the launch of a new initiative called the “Financial Infrastructure Transformation Program,” which has nine key…