Category: customer experience

Elevating customer experience: The rise of generative AI and conversational data analytics

As the digital-first business landscape becomes increasingly complex and fast-paced, generative AI is becoming an indispensable tool.

McKinsey report finds generative AI could add up to $4.4 trillion a year to the global economy

The $2.6 trillion to $4.4 trillion figure marks a huge increase over McKinsey's previous estimates of the generative AI field's impact.

Simplr unveils Cognitive Paths to enable safe use of ChatGPT for customer service

The solution reduces the overall volume of information available to the LLM-powered chatbot and eliminates the chance of hallucination.

Zendesk AI: Leveling up with generative AI for a more intuitive and intelligent CX platform

Zendesk announced new AI capabilities including advanced CX bots, AI-powered assistance for human CX agents and intelligent triage.