Category: customer experience

Why enterprises must understand the ins and outs of headless and composable platforms to deliver expected digital experiences.

The solution reduces the overall volume of information available to the LLM-powered chatbot and eliminates the chance of hallucination.

Zendesk announced new AI capabilities including advanced CX bots, AI-powered assistance for human CX agents and intelligent triage.

Add the right internal and external champions, and without much effort, people will become more engaged and fired up about your brand.

AI can be a forecaster, personalizer, search engine, quality control ensurer, and provider of real-time insights in ways humans can't.

To support organizations in this era of hybrid work, Cisco introduces several new AI-based features across its Webex suite.

Cybersecurity is critical, but it must support user experience. Why collaboration and enterprise-level views are critical to mitigating risk.

Soci has raised $120 million to power its AI tools to help brands ensure consistent localized digital marketing efforts.

LLM-based chatbots like ChatGPT and conventional chatbots fulfill somewhat different purposes, but LLMs will be heavily used in CX.

On Feb. 12, 2023, the Central Bank of the United Arab Emirates (CBUAE) announced the launch of a new initiative called the “Financial Infrastructure Transformation Program,” which has nine key…